Melissa Tan is the Chief Operating Officer and is widely recognized for her deep experience in optimizing workflows, ensuring regulatory compliance, and driving organizational performance. She combines industry insights with innovative approaches to provide efficient, scalable, and reliable operational solutions to enhance the execution and stability of the company's overall business.Prior to joining, Ms. Tan was a Senior Operations Manager at Maybank, where she led several projects to optimize transaction processing time and reduce costs. She also drove the implementation of advanced technology platforms, improving the company's operational accuracy and streamlining key business functions, further strengthening the company's leading position in the industry.Known for her proactive leadership style and excellent teamwork spirit, Ms. Chen is committed to cultivating employees' professional growth and promoting a culture of continuous improvement. She has achieved remarkable results in team development and employee engagement.Ms. Tan graduated with a Bachelor of Business Administration from Universiti Malaya (UM) and has completed several advanced management courses focusing on operational strategy and process optimization. As an active member of various industry associations, she actively participates in relevant conferences and seminars to ensure that she is always at the forefront of operational management best practices.